Refund & Cancellation Policy

You may request a refund of your first payment for a plan within 14 days of that payment.

If you have not used any credits in that period, we refund it in full.

If you have used credits, we refund what you paid minus the credits you used — see section 3. One credit produces one video, so what you used is what you received.

The window applies to your first payment for a plan, not to later renewals. Renewals are covered by section 4.

Open a support request in the app (Support → New request → Refund), or email [email protected] from the address on your account. Tell us which payment you mean; you do not need to give a reason.

We aim to respond within 2 business days. Approved refunds go back to the original payment method and usually appear within 5–10 business days, depending on your bank.

One credit produces one video, and posting is included. Each plan has an implied price per credit: the amount you paid divided by the credits that payment granted.

A partial refund is the amount you paid, minus (credits used × that plan’s implied price per credit). We use the price you actually paid, including any discount you received — never a list price — so a discount can never make a refund smaller than it should be.

If the credits you used are worth at least what you paid, there is nothing left to refund. We will say so plainly, with the figures.

Credits granted by a gift, a promotion, or a goodwill adjustment have no cash value and are not counted for or against a refund.

Renewal charges are not refunded. Your subscription renews automatically at the end of each period unless you cancel before it renews, and we tell you the renewal date and amount before you subscribe.

If you do not want to renew, cancel before the renewal date — see section 5. If a renewal charge was itself a billing error, section 8 applies instead.

You can cancel at any time from your billing settings or by emailing [email protected]. Cancellation stops the next renewal; your plan stays active and keeps running until the end of the period you have already paid for.

Outside the 14-day window in section 1, we do not provide pro-rata refunds for the unused part of the current period, except where required by mandatory law.

Credit packs are prepaid, consumable digital items. An unused pack can be refunded in full within 14 days of purchase. Once credits from a pack have been used, the used credits are not refundable and the rest of that pack is refunded at the price you paid for it.

Credits have no cash value, do not expire while your subscription is active, and cannot be exchanged for money.

If you subscribed or bought credits inside our iOS app, Apple is the seller and Apple handles the refund. We cannot issue, approve, or reverse a refund for an App Store purchase, and this Policy does not override Apple’s.

Request an App Store refund at reportaproblem.apple.com, or from Settings on your device. Manage or cancel an App Store subscription in your Apple account’s subscription settings.

If Apple declines and you believe the charge was our error, contact [email protected] and we will look into it — but the refund itself remains Apple’s decision.

Correcting a billing error is not a refund of a valid purchase, and no window applies to it. If you are charged in error, charged twice for the same item, or a paid feature was not delivered, contact [email protected] within 30 days and we will investigate and correct or refund the affected amount.

Please contact us before opening a payment-card dispute or chargeback — we can almost always resolve billing issues faster and directly.

Credits that have already produced a video are not refundable. One credit produces one video: once the video exists, the work you paid for has been delivered, whether or not you chose to post it or how it performed.

Action taken against your social-media accounts by a platform is not a ground for a refund. That includes a strike, shadowban, reach limiting, demonetisation, suspension, permanent closure, or deletion of an account, however it arose. We do not control platforms and cannot appeal on your behalf; see the Terms of Service section on platform actions.

Performance is not a ground for a refund. Views, engagement, follower growth, and revenue depend on platform algorithms and your audience, and we make no promise about any of them.

A change of mind after the 14-day window, or dissatisfaction with the style of a video the Service produced to the settings you chose, is not a ground for a refund outside that window.

Where a render fails our own quality checks, the credit is returned to your balance automatically — that is a system refund of a credit, not a refund of money, and it needs no request.

This Policy is for customers who tried the Service and found it was not for them. It is not a way to use the Service for free.

We may decline a refund where the account has already been refunded, where the pattern of purchases and refunds shows the window being used repeatedly to obtain free credits, or where the account is in serious breach of the Acceptable Use section of our Terms. If we decline for one of these reasons, we will tell you which one.

Where the Service is used for abusive, fraudulent, or illegal activity we may withhold refunds, retain and preserve relevant transaction and account records as evidence, and cooperate with our payment processor, card networks, and law-enforcement as permitted or required by law.

Nothing in this Policy excludes or limits any mandatory statutory right that applies to you and cannot lawfully be excluded, including applicable consumer rights under UK, EU/EEA, or Turkish law. Where such a right applies, it prevails over this Policy to the extent of any conflict.

Billing questions: [email protected]. Viralcu is a service operated by Randevos LTD, 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom.